Cancellation & Exchange of Packages By Client

1. Any cancellation or change of package/date must be made in writing via email or WhatsApp to our staff according to the respective package to avoid misunderstandings. Please attach supporting documents such as a death certificate, doctor’s letter, or other relevant documents (if applicable).

2. If the cancellation is made for personal reasons, you are subject to all stipulated terms and conditions.

3. If MKJ receives a cancellation/change notice 45 days or more before the departure date, a minimum administrative fee of RM50.00 or 2% of the tour package price (whichever is higher) per person will be charged. If MKJ receives the notice of cancellation/change within the first 7 days after the deposit payment, you are entitled to a 100% refund of the deposit paid.

4. If the cancellation notice is received 44 days or less before the departure date

5. If flight tickets have already been purchased, or hotel bookings and other arrangements have been made, the full cost must be borne 100% by the participant.

6. Any changes in travel dates, additional charges (fare & tax), and similar adjustments are the participant’s responsibility.

7. If your company or department cancels or does not approve your leave after the booking has been made, MKJ will not be held responsible. You must refer directly to the company or department that made that decision.

8. If you face any immigration or visa restrictions, or incur additional expenses, refunds, or compensation claims upon arrival in the destination country, you are fully responsible for all such payments or losses.

Cancellation & Exchange of Packages by MKJ

1. If MKJ cancels or is unable to run a trip for reasons within MKJ’s control, participants are entitled to choose one of the following:

(a) a 100% refund of the total amount paid; or
(b) an exchange to another date or package at no additional charge, subject to availability.

2. Participants will be notified in writing (email/WhatsApp) as soon as the cancellation decision is made, and must inform MKJ of their choice.

3. If the trip cannot proceed due to unforeseen events (force majeure) such as natural disasters, disease outbreaks, a state of emergency, or war, MKJ will refund the payments received after deducting non-refundable costs already paid to third parties such as airlines and hotels.

Refund Method and Timeframe

1. Payments made by card will be refunded to the original card only, within 7–14 working days.

2. Payments made via instant transfer, DuitNow, or online payment will be refunded to the original account used for payment.

3. The refund period is counted from the date the request or cancellation is approved by MKJ.

4. The actual time for the refund to reach your card or account may depend on the bank’s or card issuer’s processing.

How to Request a Refund or Cancellation

Please contact us in writing:

Please state your full name, package, trip date, payment method, and the reason for the cancellation request.